Customer Service Commitment
We are dedicated to providing the highest level of service to ensure that your experience with us is as seamless and trouble-free as possible. Our goal is to offer informed, accurate guidance and quality customer care throughout your journey with us, from the moment you express interest until long after you’ve moved into your new home.
Since April 1st, 2010, all home builders have been required to adhere to mandatory customer service standards as part of the Consumer Code Scheme. This scheme ensures that home buyers receive a consistent and reliable level of service across the industry.
As a company registered with the LABC, we are fully committed to upholding the principles of the Consumer Code. These standards guarantee that our customers:
- Are treated fairly and with respect
- Are informed of the service levels they can expect
- Receive clear, accurate, and reliable information to make well-informed decisions
- Have access to quick, low-cost dispute resolution options in case of dissatisfaction
The Consumer Code: Ensuring Quality and Fairness
By following the Consumer Code, we ensure that your experience with us meets the high standards you deserve. This code sets out best practice guidelines that home builders must follow, guaranteeing that every step of your journey with us is transparent, supportive, and fair.For full details on the Consumer Code for Home Builders visit http://www.consumercode.co.uk/
Award Winning Homes
The Chase has won Development of the Year, adding to our collection of national awards.





